Privacy Policy

Our Commitment to Your Privacy

At TimberPier Sioux Decks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or use our services.

We only collect information that helps us serve you better. We do not sell, rent, or share your personal information with third parties except as described in this policy. Your trust is important to us, and we take data protection seriously.

Information We Collect

We collect information you voluntarily provide when you contact us, request a quote, or schedule services. This typically includes your name, address, phone number, email address, and details about your project needs.

We also collect some information automatically when you visit our website, such as your IP address, browser type, and pages you visit. This helps us understand how people use our website so we can improve it.

If you call us, we may record phone conversations for quality assurance and training purposes. We will inform you if a call is being recorded.

How We Use Your Information

We use your information to provide the services you request. This includes preparing estimates, scheduling work, communicating with you about your project, and sending you invoices or receipts.

We may also use your information to send you helpful tips about deck maintenance, special offers, or information about our services. You can opt out of these communications at any time by contacting us or clicking unsubscribe in our emails.

We use website analytics to understand how visitors interact with our site. This helps us improve our content and make it easier for you to find what you need. This data is aggregated and does not identify individual users.

How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use secure methods to transmit sensitive information and store data on secure servers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You share information with us at your own risk.

We limit access to your personal information to employees and contractors who need it to perform their jobs. All team members are required to maintain the confidentiality of customer information.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with service providers who help us run our business, such as payment processors, scheduling tools, or email services. These providers are contractually obligated to protect your information.

We may share your information if required by law, such as in response to a subpoena or court order. We may also share information to protect our rights, property, or safety, or the rights, property, or safety of others.

With your permission, we may use photos of your completed project in our marketing materials, website, or social media. We will always ask before using your property in promotional content.

Cookies and Tracking Technologies

Our website uses cookies, which are small files stored on your device that help us provide a better user experience. Cookies help us remember your preferences and understand how you use our site.

You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

We may use third-party analytics services like Google Analytics to help us understand website traffic and usage patterns. These services may use cookies and other tracking technologies. You can opt out of these services through your browser settings or third-party opt-out tools.

Your Rights and Choices

You have the right to access, correct, or delete the personal information we have about you. If you would like to review or update your information, please contact us using the information below.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. Even if you opt out of marketing emails, we may still send you important information about your projects or account.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act. Contact us to learn more about your specific rights and how to exercise them.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: